Frequently Asked Questions

Ordering

How do I shop as a myByrd Member?

How can I order products to be sent to more than one address?

How do I add someone new to my Byrd Address Book?

I selected the wrong item to send to my mother! What do I do?

My brother has moved! How do I modify the address?

What do I do if I forgot my password?

What kind of information does Byrd Cookie Company collect?

How does Byrd Cookie Company use my information?

How do I access my information? How do I update or delete my information?

Payment

What forms of payment are accepted?

Will I be charged sales tax?

How does Byrd Cookie Company make sure my order information is secure?

Miscellaneous

How do I remove my information from email, phone and postal mailing lists?

What are cookies? How does Byrd Cookie Company use cookies on its site?

How do I shop as a registered member?

Just log in to the members area using your member name and password (Haven't registered yet? click here. It's Free!) Add items to your order using the "Add To Cart" button, located near the bottom of each product.

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How can I order products to be sent to more than one address?

You can order products for all the people on your shopping list with the click of a button. As you checkout, you'll be prompted to associate each product with a ship-to address. You will be able to edit/modify products and their destinations. *Please Note: You do not have to be a registered member to use this shipping feature.

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How do I add someone new to my Byrd Address Book?

In the members area, you'll see an option for address book. You'll have the option to add new addresses or modify existing addresses.

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I selected the wrong item to send to my mother! What do I do?

During checkout, you will have an option to edit all of your information should you realize that you have made a mistake.

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My brother has moved! How do I modify the address?

In the members area, you'll see an option for address book. Select your brothers name and then you can change anything that is no longer accurate.

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What do I do if I forgot my password?

If you have forgotten your username or password, please contact custserv@byrdcookiecompany.com or set-up a new myByrd account.

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What kind of information does Byrd Cookie Company collect?

We collect information (such as your name, email address, mailing address, and phone numbers), that you provide when you place an order, register with us or participate in a contest, promotion or survey. We also maintain a record of your product interests and your purchases online.

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How does Byrd Cookie Company use my information?

When you make a purchase from Byrd Cookie Company, we use your information to process your order. We will also send you emails to confirm your order, we may need to contact you via phone, postal mail or email if we have other questions regarding your order. When you register with Byrd Cookie Company you may choose to receive emails from us regarding our products, services, contests, and promotions. From time to time, we may also send you emails to help us learn more about your shopping preferences. In addition, we may use information about your product interests and purchases to help us improve our site design and your shopping experience. If you make a purchase online or over the phone, we may also send you notices about our products, services, and promotions through postal mail.

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How do I access my information? How do I change or delete my information?

To access your information online, simply login at the bottom of any page, then choose "contact & billing information" and you'll be able to review, edit, or delete your personal information. If at any time you would like us to update your personal information or remove you from our email or postal mailing lists, feel free to contact us by calling 1-800-291-2973 or by sending an email to Byrd Cookie Company customer service. Please be sure to include your email address, full name, and password.

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What forms of payment are accepted?

We accept the following major credit cards for online purchases: Visa, MasterCard, Discover, and American Express.

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Will I be charged sales tax?

You will be charged sales tax if the ship-to or billing address is located in the state of Georgia.

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How does Byrd Cookie Company make sure my order information is secure?

Protecting your order information is a priority for us. We use Secure Sockets Layer (SSL) technology to protect the security of your online order information. Further, all credit card information is encrypted at all times.

To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."

Some versions of browsers and some firewalls don't permit communication through secure servers. In that case, you won't be able to connect to the server and therefore won't be able to place an order through an insecure connection. If you cannot access the secure server for any reason, please print our order form and place your order by phone at 1-800-291-2973 or

click here to request a catalog.

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How do I remove my information from email, phone and postal mailing lists?

We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, either through email, postal mail or by phone, please let us know by sending us an email or calling us at 1-800-291-2973.

Please note that such requests may take 6-8 weeks to become effective. In addition, if you ask us to remove your name and address from our email or postal mailing lists, we will maintain your name in a "do not mail" file to ensure that we can honor your request. Please also note that when you make a purchase, we will send you emails to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order.

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What are cookies? How does Byrd Cookie Company use cookies on its site?

A cookie is a small data file that web sites often store on your computer's hard drive when you visit their sites. A cookie may contain information (such as a unique user ID), that is used to track the pages of the sites you've visited. We use cookies but do not store personally identifiable information in your cookie.

We use cookies in order to improve your shopping experience. When you visit Byrd Cookie Company, your cookie helps us keep track of your order as you shop at our site. If you are a registered customer, your cookie allows us to recognize you when you return to our site and provides you with access to your account information. If you register with or order from us, we also use cookies to monitor and maintain information about your use of our site. If you have not registered with or ordered from us, we may monitor and maintain information about your use of our web site in a manner that does not identify you. In either case, this information helps us serve you better by improving our site design, as well as our products, services, and promotions.

We also use cookies to track and maintain the identity of the web site you visited immediately prior to ours to further improve our site design and to fulfill contracts with our business partners. We do not otherwise track any information about your use of other web sites.

You can refuse cookies by turning them off in your browser. However, if you turn off cookies, we will not be able to track your order or enable you to make a purchase from our site, nor will we be able to recognize you as a registered user to allow you access to your account information.

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