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Frequently Asked Questions
Ordering
How do I shop as a myByrd Member?
How can I order products to be sent to more than one
address?
How do I add someone new to my Byrd Address Book?
I selected the wrong item to send to my mother! What
do I do?
My brother has moved! How do I modify the address?
What do I do if I forgot my password?
What kind of information does Byrd Cookie Company collect?
How does Byrd Cookie Company use my information?
How do I access my information? How do I update or
delete my information?
Payment
What forms of payment are accepted?
Will I be charged sales tax?
How does Byrd Cookie Company make sure my order information
is secure?
Miscellaneous
How do I remove my information from email, phone and
postal mailing lists?
What are cookies? How does Byrd Cookie Company use
cookies on its site?
How do I shop as a registered member?
Just log in to the members area using your member
name and password (Haven't registered yet? click
here. It's Free!) Add items to your order using the "Add To Cart"
button, located near the bottom of each product.
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How can I order products to be sent
to more than one address?
You can order products for all the people on your shopping
list with the click of a button. As you checkout, you'll be prompted to associate
each product with a ship-to address. You will be able to edit/modify products
and their destinations. *Please Note: You do not have to be a registered member
to use this shipping feature.
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How do I add someone new to my Byrd
Address Book?
In the members area, you'll see an option for address
book. You'll have the option to add new addresses or modify existing addresses.
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I selected the wrong item to send
to my mother! What do I do?
During checkout, you will have an option to edit all
of your information should you realize that you have made a mistake.
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My brother has moved! How do I modify
the address?
In the members area, you'll see an option for address
book. Select your brothers name and then you can change anything that is no
longer accurate.
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What do I do if I forgot my password?
If you have forgotten your username or password, please
contact custserv@byrdcookiecompany.com
or set-up a new myByrd account.
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What kind of information does Byrd
Cookie Company collect?
We collect information (such as your name, email address,
mailing address, and phone numbers), that you provide when you place an order,
register with us or participate in a contest, promotion or survey. We also maintain
a record of your product interests and your purchases online.
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How does Byrd Cookie Company use my
information?
When you make a purchase from Byrd Cookie Company,
we use your information to process your order. We will also send you emails
to confirm your order, we may need to contact you via phone, postal mail or
email if we have other questions regarding your order. When you register with
Byrd Cookie Company you may choose to receive emails from us regarding our products,
services, contests, and promotions. From time to time, we may also send you
emails to help us learn more about your shopping preferences. In addition, we
may use information about your product interests and purchases to help us improve
our site design and your shopping experience. If you make a purchase online
or over the phone, we may also send you notices about our products, services,
and promotions through postal mail.
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How do I access my information? How
do I change or delete my information?
To access your information online, simply login
at the bottom of any page, then choose "contact & billing information"
and you'll be able to review, edit, or delete your personal information. If
at any time you would like us to update your personal information or remove
you from our email or postal mailing lists, feel free to contact us by calling
1-800-291-2973 or by sending an email to Byrd Cookie Company customer service.
Please be sure to include your email address, full name, and password.
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What forms of payment are accepted?
We accept the following major credit cards for online
purchases: Visa, MasterCard, Discover, and American Express.
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Will I be charged sales tax?
You will be charged sales tax if the ship-to or billing
address is located in the state of Georgia.
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How does Byrd Cookie Company make
sure my order information is secure?
Protecting your order information is a priority for
us. We use Secure Sockets Layer (SSL) technology to protect the security of
your online order information. Further, all credit card information is encrypted
at all times.
To check the security of your connection, look at the lower left-hand corner
of your browser window after accessing the server. If you see an unbroken key
or a closed lock (depending on your browser), then SSL is active and the server
is secure. You can also double-check by looking at the URL line of your browser.
When accessing a secure server, the first characters of the site address will
change from "http" to "https."
Some versions of browsers and some firewalls don't permit communication through
secure servers. In that case, you won't be able to connect to the server and
therefore won't be able to place an order through an insecure connection. If
you cannot access the secure server for any reason, please print our order form
and place your order by phone at 1-800-291-2973 or click
here to request a catalog.
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How do I remove my information from
email, phone and postal mailing lists?
We want to communicate with you only if you want to
hear from us. If you prefer not to receive information from us, either through
email, postal mail or by phone, please let us know by sending us an email or
calling us at 1-800-291-2973.
Please note that such requests may take 6-8 weeks to become effective. In addition,
if you ask us to remove your name and address from our email or postal mailing
lists, we will maintain your name in a "do not mail" file to ensure
that we can honor your request. Please also note that when you make a purchase,
we will send you emails to confirm your order and may also need to contact you
via phone, postal mail or email if we have other questions regarding your order.
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What are cookies? How does Byrd Cookie
Company use cookies on its site?
A cookie is a small data file that web sites often
store on your computer's hard drive when you visit their sites. A cookie may
contain information (such as a unique user ID), that is used to track the pages
of the sites you've visited. We use cookies but do not store personally identifiable
information in your cookie.
We use cookies in order to improve your shopping experience. When you visit
Byrd Cookie Company, your cookie helps us keep track of your order as you shop
at our site. If you are a registered customer, your cookie allows us to recognize
you when you return to our site and provides you with access to your account
information. If you register with or order from us, we also use cookies to monitor
and maintain information about your use of our site. If you have not registered
with or ordered from us, we may monitor and maintain information about your
use of our web site in a manner that does not identify you. In either case,
this information helps us serve you better by improving our site design, as
well as our products, services, and promotions.
We also use cookies to track and maintain the identity of the web site you visited
immediately prior to ours to further improve our site design and to fulfill
contracts with our business partners. We do not otherwise track any information
about your use of other web sites.
You can refuse cookies by turning them off in your browser. However, if you
turn off cookies, we will not be able to track your order or enable you to make
a purchase from our site, nor will we be able to recognize you as a registered
user to allow you access to your account information.
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