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Contact Us


Our mailing address: Byrd Cookie Company
PO Box 13086
Savannah, GA 31416
Phone: 1.912.355.1716
Toll Free: 1.800.291.2973
Fax: 1.912.355.4431
Customer Service Office Hours: Monday – Thursday 8:30 AM – 5:30 PM, Friday 8:30 AM – 5:00 PM, closed Saturday and Sunday.
Email Addresses: Customer Service
custserv@byrdcookiecompany.com

General Information
info@byrdcookiecompany.com

Web Site Technical Information
webmaster@byrdcookiecompany.com


Retail Mail Order Complaint Form


Please complete this form in full. Once your form is received, we will take appropriate action on your complaint within 48 hours and you will be notified by email or phone. A copy of your complaint will also be discussed in our Manager's Meeting to make sure that we improve our service to you in the future.

* = Required Field

CUSTOMER INFORMATION
Please complete all information below to avoid delay in the processing of your complaint.
SENDER INFORMATION
 
* Name
* Address
 
* City
* State
* Zip
* Telephone
* Email Address
RECIPIENT INFORMATION
Same as Sender
Name
Address
 
City
State
Zip
Telephone
Email Address


CUSTOMER ORDER INFORMATION
Order Date
Customer #
Order #


CUSTOMER COMPLAINT DESCRIPTION
A detailed description must be included to ensure
appropriate action is taken on your complaint
  Description of Complaint:
Damaged Goods
Shipping Address Error
Didn't Like Taste
Customer Information Error
Purchased at Retail Store
Wrong Item/Quantity Shipped
Other


* Type image characters: